Refund Policy
Last updated: February 12, 2026
This Refund Policy describes refunds for ClawOps Pro subscription purchases and ClawOps Launch services.
1) ClawOps Pro (Monthly Subscription)
14-day unconditional full refund (first-time subscribers only)
If you are a new ClawOps Pro subscriber, you may request a full refund for any reason within 14 days of your initial subscription purchase date.
Scope and limits
- Applies to the first payment only (initial month).
- Does not apply to renewals after the initial month.
- One refund per customer/account; we may deny refund requests that indicate abuse (e.g., repeated signups to obtain repeated refunds).
- No prorated or partial refunds outside the 14-day window, except where required by law.
How refunds are processed
If your purchase was processed via Paddle, approved refunds are issued back through the same payment processor.
How to request
Email support@clawops.co with the email used at checkout and the purchase date.
2) ClawOps Launch (Install Services)
No refunds. All ClawOps Launch fees are non-refundable, except where required by law.
Deposits
If not paid in full prior to install, a deposit is required and is never less than 50% of the project total. Deposits are non-refundable.
3) Paid Support (for Launch customers)
No refunds. Paid support fees (monthly/quarterly/annually) are non-refundable, except where required by law.
4) Chargebacks / Disputes
If you believe a charge is incorrect, contact support@clawops.co first so we can help resolve it. Chargebacks may result in temporary suspension while the dispute is investigated.