Privacy Policy

Last updated: February 12, 2026

This Privacy Policy explains how Hop Holdings Ltd d/b/a HopIT ("HopIT," "we," "us") collects, uses, and shares personal information in connection with ClawOps.co and the Services.

1) Information We Collect

A) Information you provide

• Name and email (accounts, support, invoicing)
• Communications with us

B) Information collected automatically

• IP address
• Device/browser info
• Basic usage and security logs

C) License verification (ClawOps Pro)

To prevent fraud and validate licenses, we may collect:

• IP address
• A device fingerprint (a technical identifier derived from device/software attributes)

2) Opt-In Shared Knowledge Improvements (Future)

Future versions of ClawOps Pro may offer an opt-in feature allowing your machine to upload data to improve shared performance/capabilities for opt-in users. If enabled, uploaded data may include (examples):

• Logs
• Recorded action steps
• Output/results of actions/functions
• Diagnostics/performance information

You'll be able to opt in and later opt out. We intend to use anonymization and/or de-identification where feasible, but no method is perfect.

3) What We Do Not Collect (By Default)

We do not directly collect health data, financial account numbers, or SSNs. Payments are handled by third parties.

4) How We Use Information

We use information to:

• Provide and operate the Services
• Manage accounts
• Verify licensing / prevent fraud
• Provide support and service communications
• Improve reliability, security, and features
• Comply with law and enforce our Terms

5) How We Share Information

We may share information with:

• Payment/invoicing providers: Paddle and Wave
• Hosting/email provider: SiteGround
• Vendors/service providers assisting operations (subject to safeguards)
• Verified installers (referrals): If you're outside our service area and request help, we may share your contact details and project needs with verified third-party installers; we may receive compensation for referrals in some cases. You can opt out by emailing privacy@clawops.co.
• Legal/safety disclosures as required
• Business transfers (merger/acquisition/asset sale)

We do not sell personal information in the traditional sense (i.e., for broad advertising data brokerage).

6) Cookies

We may use essential cookies required for site operation. We do not currently use advertising/retargeting cookies, but may update this policy if that changes.

7) Retention

We retain personal information as needed to provide Services, meet legal obligations, resolve disputes, and enforce agreements. We may retain aggregated/de-identified data longer.

8) Security

We use reasonable safeguards to protect information. No system is 100% secure.

9) International Users

We are U.S.-based. If you use the Services from outside the U.S., your information may be processed in the U.S.

10) Your Rights and Choices

Depending on where you live, you may request access, correction, or deletion of your personal information. Email privacy@clawops.co with subject "Privacy Request." We may verify your identity.

11) Children's Privacy

Not intended for children under 13; we do not knowingly collect personal information from children.

12) Changes

We may update this policy; we'll update the "Last updated" date.

13) Contact

privacy@clawops.co
PO Box 753, Green, OH 44232, USA